All Phase Restoration

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Opinions

• Richard Longstreth

  Dec, 01 2018
  ★ ★ ☆ ☆ ☆
  I won't use All Phase Restoration again. They were supposed to simply come in and seam my carpet where it had been cut and rolled back for all of the plumbing work that needed to be done. The person they sent out was a sub-contractor who claimed my carpet shrunk (impossible since the carpet is synthetic and has never been wet) and that's why he did a terrible job seaming. Danielle at All Phase agreed the work looked terrible. After waiting for a resolution for a week (even though I'd been promised more regular follow-up), I received an email this morning stating that it would cost them (and by extension me) too much to do the work correctly so they are going to wave all of my final charges (less than $500) and walk away.
  
  On the one hand, at least I don't have to worry about more unprofessional and shoddy work. On the other hand, they did shoddy work and won't fix it without charging me. Luckily, we feel we can live with it until we need to replace the carpets. The attached pictures were after the repairs were "complete."
  
  2 Stars because they offered some resolution by waving our final charges. Had they not waved the final charge, they'd only receive 1 Star. That said, I certainly will never look to use them again due to poor communication and workmanship.

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