AutoSource Windsor

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Opinions

• John Morange

  Apr, 07 2018
  ★ ★ ★ ☆ ☆
  Sales staff is friendly, I have spoken with the Manager Joey he is professional. Susie is a wonderful sales woman. The vehicle I purchased is having several issues however and I have been having to go through their customer service center which is located in Utah, this has proven to be a headache. This is due to the fact that of course everything that needs fixed has to go through an approval process. I will note that everything that I have found wrong with this vehicle has either been fixed or in the process of obtaining approvals to be fixed. However it seems like every time something is resolved another issue arises. This is unfortunate and not something anyone would want to deal with after purchasing a *new* vehicle, I asked Joey for a copy of the 151 point inspection that my vehicle underwent and he promptly provided it to me. After reviewing it I’ve found several items that were passed by the inspector that should have failed had they actually been checked. I realize this is not the fault of the staff at the dealership, however it is a reflection of the company’s inspectors and their process, and therefor the company as a whole, and I feel people going here to purchase a vehicle should know.
  I had previously rated AutoSource a 1/5 stars, and it would have remained that way if it hadn’t been for the staff at the Windsor location getting involved and helping me to resolve these issues.
  Thank you Leah for trying to make this unfortunate situation go as pleasantly as possible until it is resolved.
  
  (Update) It is now a month after my initial purchase, and the vehicle is finally done being serviced... it all seems to be okay now. The manager Joey had mentioned possibly making the first months payment on the vehicle for the inconvenience. After I have brought it up a couple of times over a couple of weeks he has not gotten back to me on the subject so I doubt that will happen.
  
  Overall it has not been a awesome experience as they only follow through on about 80% of what they say they will do. When I purchased the vehicle we told Susie we’d take it if they gave us a full tank of gas, she said Deal! After the paperwork was finished and we were driving home we noticed that they filled it from E to a little more than half a tank... O well. I was also offered new tires at cost but the customer service rep conveniently forgot about those too after being reminded several times, and I have deemed it not worth the hassle of dealing with them anymore. This why I have dropped them from 5/5 to 3/5.

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