Nail Spa

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Opinions

• Taira Cottingham

  Oct, 13 2018
  ★ ☆ ☆ ☆ ☆
  THEY ARE RESPONSIBLE FOR MY NAILBED RIPPING OFF!!!! PLEASE READ!!!!
  This is the first review I have done ever. I try not to give people bad review becuse I know that maybe I cuaght a person on a bad day. I usually give people the benefit of the doubt but this place out to be ashamed of themselves. I have tried to be very open minded with this place particularly because it is so close to my home. For me the service has always been really good or subpar. My last few experiences there were terrible. I went in to get my acrylics done. One of the nail technicians, Aden, was playing on his phone and made me wait for 5 minutes before he even acknowledged me. He was VERY rough and heavyhanded when he did my nails. It seemed like he was rushing and just wanted to get out of there. I was in pain the whole time. I knew I should have left right away because that was not normal for me. Aden was sloppy at first and I had to ask him three times to fix certain mistakes. He was very irritated when I did. I didn'y recieve eye contact or any type of verbal communication from him until I had to pay. He literally pointed at the sink when I had to go wash my hands. I was angry from the whole experience but overall my nails looked nice. I still tipped him for the serivice which I would later regret. The next day one of my nails came off and with it half of my nailbed. I was in excruitating pain and my finger would not stop bleeding. I called shortly after asking to speak to the owner. I was not happpy and I expressed that to him with respect. I told him I wanted a refund because of the damage and he said that wasn't possible, but he would personally fix them for me and change the nail color free of charge. I was hesitant because I didn't want any further damage but he assured me that I had nothing to worry about. When I got there and he sw my nails I asked him again if any further damage would come from redoing the nail. He told me no. He was very gentle and kind when he fixed my nail. I was happy with his service. When I left I noticed that the nailbed underneath was sore but didn't think much of it. I am writing now 3 weeks later because the exact same nail came off and ruined my nailbed even more. I am so upset. I was lied to. He knew that putting an acrylic on that nail would only cause more damage but did it so I wouldn't be angry. Well I'm ticked off now. It will take me months to grow this nail back. I am nervous to take off the rest of the nails because I don't want to see any further damage. I don't recommed this place at all. Don't waste your money or your time. It's not worth it. If I could of given this place 0 stars I would have!

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